At Piezano, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not happy with your Piezano Crispy Crust Pizza Oven, we offer a straightforward return and refund process.
Returns & Exchanges
If you need to return or exchange your product, please follow these guidelines:
- Return Window: You may return your oven within 30 days of the delivery date for a full refund or exchange.
- Condition: The item must be unused, in its original packaging, and include all accessories to qualify for a refund.
- Proof of Purchase: A valid order confirmation or receipt is required for all returns.
How to Initiate a Return
- Contact Us: Email our customer support team at contact@kodiakgunsafe.com with your order number and reason for return.
- Receive Return Instructions: We will provide you with a return authorization and shipping instructions.
- Ship Your Item: You are responsible for return shipping costs unless the product is defective or damaged upon arrival.
- Refund Processing: Once we receive and inspect your return, we will issue a refund to your original payment method within 7–10 business days.
Damaged or Defective Items
If your Piezano Pizza Oven arrives damaged or defective, please contact us immediately at contact@kodiakgunsafe.com with photos of the issue. We will gladly provide a replacement or full refund at no additional cost.
Non-Returnable Items
For sanitary and safety reasons, we cannot accept returns for ovens that have been used or show signs of wear.
Need Help?
If you have any questions or concerns, feel free to reach out to us at contact@kodiakgunsafe.com. Our team is happy to assist you!