Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1-2 business days. Shipping times vary based on your location, but most orders arrive within 5-7 business days. You will receive a tracking number once your order ships.
Creating an account is simple! Click on the Sign Up or Create Account link at the top of our website. Enter your email, create a password, and follow the prompts to set up your account.
If you need to update your shipping address before your order has shipped, please contact our support team at contact@kodiakgunsafe.com as soon as possible. Once an order has been processed, we may not be able to change the address.
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your package in real time. You can also log into your account and check the “Order History” section for updates.
No, we do not store your credit card information. All payments are securely processed through a trusted third-party payment provider to ensure your data remains safe.
Sales tax is charged where applicable based on state and local tax laws. The tax amount will be calculated and displayed at checkout before you complete your purchase.
Currently, we ship within the United States. If you’re outside the U.S. and interested in ordering, please contact us at contact@kodiakgunsafe.com to check shipping availability.
Yes, if you order multiple items, we will do our best to ship them together in one package. However, in some cases, items may be shipped separately due to stock availability or warehouse locations.
If you need to swap an item
Returns and Exchanges
We offer a 30-day return policy on all products. To qualify for a return, items must be unused, in their original packaging, and with all accessories. Please contact our customer support team at contact@kodiakgunsafe.com to initiate the return process.
We’re sorry for the mix-up! If you received the wrong item, please reach out to us at contact@kodiakgunsafe.com as soon as possible. Include your order number and photos of the item received, and we will correct the issue promptly.
If your order arrives damaged, please email us immediately at contact@kodiakgunsafe.com with photos of the damage. We will arrange for a replacement or full refund, depending on your preference, at no additional cost to you.
Once your return is approved, we will provide you with specific instructions on where to send the item. Please do not mail the return until you have received these instructions.
You can reach our customer support team by emailing contact@kodiakgunsafe.com. We aim to respond to all inquiries within 1-2 business days.
If you entered an incorrect shipping address, please contact us immediately at contact@kodiakgunsafe.com. If the order hasn’t been processed or shipped yet, we can update the address. Once the order is shipped, we may not be able to make changes.
Orders are processed quickly to ensure fast shipping, so changes or cancellations are only possible within 1-2 hours after submitting your order. Contact us immediately at contact@kodiakgunsafe.com if you need to modify or cancel your order.
Currently, we do not offer pre-orders for out-of-stock items. However, you can sign up for notifications on the product page to be alerted when it becomes available again.